Frequently Asked Questions
The questions the counter at 50 W 8th St gets most often.
How much is shipping?
US orders of $30 and over ship free. Below that a flat $4.75 applies. We ship to United States addresses only.
What weight is the cardstock?
Where the manufacturer gives a GSM or pound figure, it is on the product page. Where it is not stated we do not guess; call and we will measure a sheet.
Do you sell to schools on account?
Contact us with what you need and we will tell you what we can do. Everything on the site is priced as listed.
Can I return an opened pack of paper?
Returns are for unused items in original packaging, within 30 days.
Do you cut paper to size?
Not as a service. Rolls are sold at the listed width and length.
Can I collect an order in person?
Yes. Place the order, then call +1 212-674-4400 and we will hold it at 50 W 8th St. Opening hours are Mon-Sun: 10:00 AM – 8:00 PM.
How do I track my order?
Use the Track Order page on this site with the order number from your confirmation email, or email [email protected] and we will look it up.